![]() Ask your system administrator to provide credentials for you. ![]() The recommended practices state that you should avoid storing passwords in text documents or messaging apps.Īn Office 365 administrator has changed a password for your Office 365 account or deactivated your account. Try not to copy a password from a text document, Skype, or other application, and enter a password manually. Check your password, and check that CAPS LOCK is not turned on. You have entered the wrong username or password. “ We are unable to recognize this user ID or password.” The error message is displayed when you try to sign into the Office 365 portal: A wrong ID or password is the common cause of a login failure. Let’s explore some of them and check recommendations that can be used for Office 365 troubleshooting. Office 365 login issues are common among Office 365 users. Read the blog post about using Office 365 on a terminal server. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Uninstall old versions of Microsoft Office from your computer and try to activate Microsoft Office 365 again. If multiple versions of Microsoft Office are installed, Office 365 activation issues may occur. Then try to open the Office 365 applications again. If your Office 365 subscription has expired, buy a new license and extend your Office 365 subscription for a new period. Check the firewall on your computer, the router, and DNS configuration. Make sure that network access to the Microsoft servers is not blocked. You may need to remove old Microsoft Office licenses from your computer and install a new one.Ĭheck the internet connection. Then try to activate the installed Office 365 suite again on your computer. If you installed a version of Microsoft Office that is different from the Office 365 version provided by your subscription plan, uninstall the existing Microsoft Office suite from your computer and install the correct version. If the installed Office 365 applications don’t connect to Microsoft servers for more than 30 days in a row, these applications are deactivated until they connect to Microsoft licensing servers and the license is renewed. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days to check and validate the license. Check your subscription name and expiry date. Sigh In – Add this computer to an active account.Ĭheck the version of Microsoft Office installed on your computer. ![]() To keep using Word without interruption, choose the option below to reactivate. If it’s not activated, the following error message is displayed: To work with Office 365 applications, your Office 365 has to be activated. ![]() DISCOVER SOLUTION Office 365 Activation Issues ![]()
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